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This section describes the Terms and Conditions for the supply of goods
to the customer. Please read as it applies to you when you purchase
goods from us. I know it is very 'wordy' but I am afraid a good
explanation of the legal position does require lots of words...
1. The contract between us
We must receive payment for the whole of the price of the goods and
delivery that you order before your order can be accepted. Once payment
has been received by us we will confirm whether your order has been
accepted by sending an email to you at the email address you provide in
your order form. Our acceptance of your order brings into existence a
legally binding contract between us.
2. Price
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You will be required to pay extra for delivery and it might not be
possible for us to deliver to some locations. Our delivery charges are
set out in our website.
3. Rights for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any
time up to the end of the seventh working day from the date you receive
the ordered goods. You do not need to give us any reason for cancelling
your contract nor will you have to pay any penalty. Items must be
returned in the same condition as they were sent out and consumable
items cannot be returned once opened.
3.2 To cancel your contract you must notify us in writing.
3.3 If you have received the goods before you cancel your contract then
you must send the goods back to our contact address at your own cost
and risk. If you cancel your contract but we have already processed the
goods for delivery you must not unpack the goods when they are received
by you and you must send the goods back to us at our contact address at
your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract,
any sum debited to us from your credit card will be re-credited to your
account as soon as possible and in any event within 30 days of your
order provided that the goods in question are returned by you and
received by us in the condition they were in when delivered to you
within 15 days of your order. If any item is opened it will be deemed
to be un-sellable and you will not receive any credit for that item. If
you do not return the goods delivered to you or do not pay the costs of
delivery, we shall be entitled to deduct the direct costs of recovering
the goods from the amount to be re-credited to you.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the goods you ordered was listed at an incorrect
price due to a typographical error or an error in the pricing
information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by email and will
re-credit your account any sum deducted by us from your credit card as
soon as possible but in any event within 30 days of your order. We will
not be obliged to offer any additional compensation for disappointment
suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they
have been delivered to you. Once goods have been delivered to you they
will be held at your own risk and we will not be liable for their loss
or destruction.
6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or
defective or the delivery is of an incorrect quantity, we shall have no
liability to you unless you notify us in writing at our contact address
of the problem within 5 working days of the delivery of the goods in
question.
6.2 If you do not receive goods ordered by you within 30 days of the
date on which you ordered them, we shall have no liability to you
unless you notify us in writing at our contact address of the problem
within 35 days of the date on which you ordered the goods. If you
notify a problem to us under this condition, our only obligation will
be, at your option:
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any
indirect or consequential loss, damage or expenses (including loss of
profits, business or goodwill) howsoever arising out of any problem you
notify to us under this condition and we shall have no liability to pay
any money to you by way of compensation other than to refund to you the
amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other
permits to purchase goods from our site. The importation or exportation
of certain of our goods to you may be prohibited by certain national
laws. We make no representation and accept no liability in respect of
the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any rights you might have as a
consumer, neither under applicable local law or other statutory rights
that may not be excluded nor in any way to exclude or limit our
liability to you for any death or personal injury resulting from our
negligence.
7. Notices
Unless otherwise expressly stated in these terms and conditions, all
notices from you to us must be in writing and sent to our contact
address at ,
and all notices from us to you will be displayed on our website from to time.
8. Events beyond our control
8.1 We shall have no liability to you for any failure to deliver goods
you have ordered or any delay in doing so or for any damage or defect
to goods delivered that is caused by any event or circumstance beyond
our reasonable control including, without limitation, strikes,
lock-outs and other industrial disputes, breakdown of systems or
network access, flood, fire, explosion or accident.
8.2 We know of no documented cases of credit card fraud using our
shopping system over the internet. All credit card numbers are handled
and processed by Worldpay using a secure payment route.
9. Invalidity
If any part of these terms and conditions is unenforceable (including
any provision in which we exclude our liability to you) the
enforceability of any other part of these conditions will not be
affected.
10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11. Third party rights
Except for our affiliates, directors, employees or representatives, a
person who is not a party to this agreement has no right under the UK
Contracts (Rights of Third Parties) Act 1999 to enforce any term of
this agreement but this does not affect any right or remedy of a third
party that exists or is available apart from that Act.
12. Governing law
The contract between us shall be governed by and interpreted in
accordance with English law and the English courts shall have exclusive
jurisdiction to resolve any disputes between us.
13. Entire agreement
These terms and conditions, together with our current website prices,
delivery details, contact details and privacy policy, set out the whole
of our agreement relating to the supply of the goods to you by us.
Nothing said by any sales person on our behalf should be understood as
a variation of these terms and conditions or as an authorised
representation about the nature or quality of any goods offered for
sale by us. Save for fraud or fraudulent misrepresentation, we shall
have no liability for any such representation being untrue or
misleading.
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